How much broadband compensation are you owed?
Estimate what you may be owed under Ofcom’s automatic compensation scheme. As of 1 April 2026 it’s £10.34 a day for a loss of service (after two full working days), £32.31 for a missed engineer appointment, and £6.46 a day if a new service starts late. Enter your situation below for an estimate.
Last updated: · Written by The NetSorted team
Enter what happened to estimate what you may be owed.
Ofcom automatic compensation rates
Effective from 1 April 2026. These rates are linked to inflation (CPI) and change every April.
| What went wrong | Compensation |
|---|---|
| Total loss of service not fixed after two full working days | £10.34 per calendar day |
| Missed appointment, or cancelled with less than 24 hours’ notice | £32.31 per appointment |
| New service not working on the promised start date | £6.46 per calendar day (incl. the missed start date) |
Frequently asked questions
How much compensation can I get for a broadband fault?
Under Ofcom’s automatic compensation scheme (rates from 1 April 2026): £10.34 for each day of a total loss of service that isn’t fixed within two full working days; £32.31 for a missed or short-notice-cancelled engineer appointment; and £6.46 for each day a new service starts late. Your provider pays it automatically.
Do I have to claim automatic compensation?
No. If your provider is signed up to Ofcom’s automatic compensation scheme, the payment should be applied to your account automatically, usually as bill credit, without you having to ask. If it isn’t, raise a complaint.
Which providers are part of the scheme?
Most major UK broadband and landline providers participate. Check your provider’s terms, as coverage and exact processes can vary, and not every provider is signed up.
When does compensation for a loss of service start?
It begins after two full working days from when you report the fault. So the first couple of working days don’t attract a payment, but every day after that does until it’s fixed.
Sources
- Ofcom — Automatic compensation: what you need to know — checked 14 June 2026