Guides
Step-by-step help, in plain English, for getting your connection sorted.
Fix slow Wi-Fi
- How to get better Wi-Fi in every room Practical fixes for Wi-Fi dead zones — router placement, 2.4GHz vs 5GHz, interference, and when to choose mesh over an extender or powerline.
- 2.4GHz vs 5GHz Wi-Fi: which to use The difference between 2.4GHz, 5GHz and 6GHz Wi-Fi bands — speed versus range — and which to use for fast, reliable Wi-Fi around your home.
- Best router settings for faster Wi-Fi The router and hub settings that actually improve Wi-Fi speed and stability — firmware, channels, band steering, QoS and security — in plain English.
Fix slow internet
- Why is my internet so slow? The most common reasons your internet is slow — Wi-Fi, congestion, devices, router and line faults — and a plain-English order to check and fix them.
- Why is my internet slow at night? Why your internet slows down at night or peak times — congestion and contention explained — and what you can do about evening slowdowns.
- Wired vs Wi-Fi: where is your slowdown? A simple wired-versus-Wi-Fi test to pinpoint whether your slow internet is a Wi-Fi coverage problem or a broadband line problem.
Speed, ping & what you should get
- What broadband speed should I get? What broadband speed to expect by connection type — full fibre, cable, part fibre and ADSL — and how to tell if you’re being short-changed.
- How to do an accurate broadband speed test How to run an accurate broadband speed test — wired, with other devices idle, repeated runs — and how to interpret the result against your plan.
- What is a good ping for gaming? What counts as a good ping for gaming and video calls — ping, jitter and packet loss explained — and how to lower your latency.
Mobile signal & coverage
- Best mobile network for your area How to choose the best mobile network for where you live and work — using official coverage checkers, local knowledge and a PAYG test SIM.
- Why does my mobile signal keep dropping? The common reasons your mobile signal keeps dropping — coverage, indoor signal, masts, handset and SIM — and the fastest ways to fix each.
- Wi-Fi Calling and VoLTE: a simple guide What Wi-Fi Calling and VoLTE are, why they fix poor indoor mobile signal, and how to turn them on for iPhone and Android.
Your rights, complaints & compensation
- Broadband automatic compensation explained How Ofcom’s automatic broadband compensation works — the current amounts for loss of service, missed appointments and delayed activation, and how to claim if it isn’t paid.
- How to complain about your broadband A step-by-step guide to complaining about your broadband or landline provider and escalating to the Communications Ombudsman or CISAS if it isn’t resolved.
- Mid-contract price rises and your rights How Ofcom’s 2025 rules on mid-contract price rises work — the pounds-and-pence requirement, the ban on inflation-linked rises, and when you can leave penalty-free.
Switching & saving
- How to lower your broadband bill Practical ways to lower your broadband bill — stop overpaying out of contract, negotiate, switch, and check whether you qualify for a cheaper social tariff.
- One Touch Switch: how switching works now How the One Touch Switch process works for broadband — contact only the new provider, automatic exit-fee information, and switching in as little as a day.