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Is my broadband down — or is it just me?

Answer a couple of questions to work out whether your problem is your own kit or a wider outage. In short: if only one device is affected it’s that device; if everything is down, check your router’s lights and your provider’s official status page (linked below) and ask a neighbour. A long total outage may earn you compensation.

Last updated: · Written by The NetSorted team

Is everything in your home offline, or just one device?

If only one device is affected, it’s almost certainly not a broadband outage.

Check your provider’s service status

The quickest way to confirm an outage is your provider’s official status page. Pick yours:

Not listed? Search “your provider + service status”, or ask a neighbour on the same provider whether they’re affected too.

Frequently asked questions

How do I know if my broadband is down or it’s just me?

Check whether every device is offline or just one. If everything is down, look at your router’s lights and your provider’s service status page, and ask a neighbour on the same provider. If only one device is affected, it’s that device, not an outage.

How do I check if there’s a broadband outage in my area?

Visit your provider’s official service status page (linked below) and sign in or enter your details. You can also ask neighbours on the same provider, or check independent outage trackers, to confirm whether it’s a wider problem.

What should I do during a broadband outage?

If it’s a confirmed outage, there’s nothing to fix at your end — register for updates and use mobile data meanwhile. Note when it started: a long total loss of service may entitle you to automatic compensation.

Do I get compensation if my broadband is down?

You may. Under Ofcom’s automatic compensation scheme, a total loss of service that isn’t fixed within two full working days earns a daily payment. Use our compensation calculator to estimate it.

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