Should you switch your broadband?
Answer a couple of questions to find out whether it’s worth switching now. In short: if you’re out of contract you can switch freely and probably save; if you’re still in contract, weigh any exit fee against the saving — unless an unclear price rise lets you leave penalty-free. Switching itself is easy: you only contact the new provider.
Last updated: · Written by The NetSorted team
Switching is easier than it used to be
Under One Touch Switch, you only contact your new provider — you don’t need to call your old one. They arrange the switch for your chosen date, often within a day. Your current provider automatically sends you details of any exit fee, and you won’t pay for the old service beyond the switch date. Read more in how One Touch Switch works.
Frequently asked questions
Should I switch broadband provider?
If you’re out of contract, almost certainly — out-of-contract prices are usually higher than new-customer deals, and there’s no exit fee. If you’re still in contract, weigh any exit fee against the saving, unless an unclear price rise gives you the right to leave penalty-free.
How does switching broadband work now?
Since 2024, the One Touch Switch process means you only contact your new provider — they arrange the whole switch, often within a day. Your old provider automatically sends you details of any exit fee, and you don’t pay for the old service beyond the switch date.
Will I lose internet when I switch?
Usually not for long. Where it’s technically possible the switch happens in as little as a day, and the new provider coordinates it to minimise any gap.
Sources
- Ofcom — Switching provider (One Touch Switch) — checked 14 June 2026