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Sky router lights: what each colour means

Sky uses two different colour schemes, so check which hub you have first: on the Sky Broadband Hub and Sky Q Hub green is the healthy colour, while on the Sky Hub, Sky Max Hub and Sky Gigafast+ Hub it is white. A steady red light always means trouble — on the Sky Broadband Hub and Sky Q Hub Sky says the hub itself may be faulty, and on the older Sky Hub, which has no red light at all, a steady amber power light means the same thing. Amber elsewhere depends on the hub: a steady amber internet light on the Sky Broadband Hub, Sky Q Hub or Sky Hub means Sky suspects a problem with your connection, but on the single-light Sky Max Hub and Sky Gigafast+ Hub steady amber just means the hub is powering up. A flashing light usually means the hub is busy — updating, starting up, authenticating, or recovering after an update — so give it about 15 minutes before you do anything, and never switch it off mid-update.

Last updated: · Written by The NetSorted team

Sky Broadband Hub

Three lights on the front: Power, Internet and Voice. Sky works through them in that order, so read the power light first, then internet, then voice. Green is the healthy colour on this hub — not white.

Source: Sky — Lights on your Sky hub explained: Sky Broadband Hub — checked 2026-08-02.

  • Power light: off

    Needs a look

    No lights at all on the front of the hub. Sky treats this as a power problem before anything else: check the hub is switched on, that the plug socket works and that the power cable is undamaged. If the lights are still off after you have restarted it, Sky needs to run tests on your connection and setup through Service Checker at sky.com/mybroadband.

    What to do

    1. Switch your hub off at the mains. While it is off, check the power cable for any damage and make sure the plug socket itself works by trying another device in it.
    2. Switch your hub back on at the plug socket. Use the socket you have just checked.
    3. Wait a few minutes for the hub to restart and the lights to come back on. Sky uses one page here for all its hubs and tells everyone to wait for the lights to "return to white". On this hub the healthy power light is green, not white. If the lights are still off, Sky needs to run tests on your connection and setup.

  • Power light: solid green

    All good

    The hub has power and is running normally — this is how the power light should look. Sky publishes no separate explanation for it: in Sky’s guide, green simply moves you on to the next question, so the internet light is the one to check next.

  • Power light: solid red

    Fault

    Sky says a red power light points to a fault with the hub itself. It asks you to sign in to Service Checker at sky.com/mybroadband so it can run tests on your connection and setup and show you how to fix anything it finds. Sky gives no other fix steps on this page.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Power light: flashing green

    Normal

    The hub is installing a software update. This is normal and usually takes about 15 minutes; the light stops flashing when it has finished. Do not turn the hub off while it is doing this.

  • Power light: flashing amber

    Needs a look

    The hub is in recovery mode, which can happen after a software update. Sky asks you to reset the hub if it has been flashing amber for more than 15 minutes. Worth knowing before you do: a reset puts your Wi-Fi name and password back to the defaults printed on the hub, so every device will need reconnecting.

    What to do

    1. Hold the Reset button on the back of the hub for 10 to 30 seconds. Keep holding until the lights on the front blink. Sky warns that this puts your Wi-Fi password back to the default details printed on the back or bottom of the hub, so every device in the house will need reconnecting. You can change the password back afterwards.
    2. Wait a few minutes for the hub lights to return to normal. The lights should go back to their usual colours on their own.
    3. Check your broadband is working. Try a website or an app on a device connected to the hub.

  • Internet light: off

    Fault

    The power light is fine but the internet light is off, so the hub is not connected. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Internet light: solid green

    All good

    The hub is connected to the internet — this is how the internet light should look. Sky publishes no separate explanation for it: its guide moves straight on to ask about the voice light, which is the one to check next if you have a Sky home phone.

  • Internet light: solid amber

    Fault

    Sky treats a steady amber internet light exactly the same as an internet light that is off — it sends you to the same page. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Internet light: flashing amber

    Normal

    The hub is trying to connect to the internet. This is normal while it starts up, for example just after you have restarted it, so give it a few minutes. If it is still flashing amber after 5 minutes, Sky asks you to sign in to Service Checker at sky.com/mybroadband so it can run tests on your connection and setup.

  • Voice light: solid green

    All good

    Everything is set up. The hub is working, it is connected to the internet, and your home phone service is ready to make calls.

  • Voice light: flashing green

    All good

    You have an incoming landline call — that is all a flashing voice light means. The hub is working properly and still connected to the internet. If the handset is not ringing, the thing to check is the phone itself.

  • Voice light: solid amber

    Needs a look

    Your broadband is fine — the hub is connected to the internet — but there is a problem with your home phone connection. Sky’s fix is to switch the hub off and on again. The voice light should go back to green; if it is still amber afterwards, Sky asks you to get in touch.

    What to do

    1. Switch your hub off at the plug socket for a few seconds. A few seconds is all Sky asks for — you do not need to leave it off longer.
    2. Switch it back on again. Then leave it to start up on its own.
    3. Wait a few minutes for the hub lights to return to normal. The voice light should be green. If it is still amber after that, Sky asks you to contact them.

  • Voice light: off

    All good

    Nothing is wrong. The hub is working and connected to the internet; the voice light is off because Internet Calls is not part of your broadband package. Internet Calls is where your home phone runs over the broadband connection instead of a traditional phone line. Without it, your home phone must be plugged into your main phone socket — it will not work plugged into the hub.

Sky Q Hub

Sky asks about two lights on this hub: Power and Internet. Green is the healthy colour. The hub also has a wireless indicator, but Sky’s lights guide never asks about it, so there is no official meaning to give for it.

Source: Sky — Lights on your Sky hub explained: Sky Q Hub — checked 2026-08-02.

  • Power light: off

    Needs a look

    No lights at all on the front of the hub. Sky treats this as a power problem before anything else: check the hub is switched on, that the plug socket works and that the power cable is undamaged. If the lights are still off after you have restarted it, Sky needs to run tests on your connection and setup through Service Checker at sky.com/mybroadband.

    What to do

    1. Switch your hub off at the mains. While it is off, check the power cable for any damage and make sure the plug socket itself works by trying another device in it.
    2. Switch your hub back on at the plug socket. Use the socket you have just checked.
    3. Wait a few minutes for the hub to restart and the lights to come back on. Sky uses one page here for all its hubs and tells everyone to wait for the lights to "return to white". On this hub the healthy power light is green, not white. If the lights are still off, Sky needs to run tests on your connection and setup.

  • Power light: solid green

    All good

    The hub has power and is running normally — this is how the power light should look. Sky publishes no separate explanation for it: green simply moves you on to the next question, so the internet light is the one to check next.

  • Power light: solid red

    Fault

    Sky says a red power light points to a fault with the hub itself. It asks you to sign in to Service Checker at sky.com/mybroadband so it can run tests on your connection and setup and show you how to fix anything it finds. Sky gives no other fix steps on this page.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Power light: flashing amber

    Needs a look

    The hub is in recovery mode, which can happen after a software update. Sky asks you to reset the hub if it has been flashing amber for more than 15 minutes. Worth knowing before you do: a reset puts your Wi-Fi name and password back to the defaults printed on the hub, so every device will need reconnecting.

    What to do

    1. Hold the Reset button on the back of the hub for 10 to 30 seconds. Keep holding until the lights on the front blink. Sky warns that this puts your Wi-Fi password back to the default details printed on the back or bottom of the hub, so every device in the house will need reconnecting. You can change the password back afterwards.
    2. Wait a few minutes for the hub lights to return to normal. The lights should go back to their usual colours on their own.
    3. Check your broadband is working. Try a website or an app on a device connected to the hub.

  • Internet light: off

    Fault

    The power light is fine but the internet light is off, so the hub is not connected. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Internet light: solid green

    All good

    Everything is set up. The hub is working and connected to the internet, so browsing and streaming should be fine.

  • Internet light: solid amber

    Fault

    Sky treats a steady amber internet light exactly the same as an internet light that is off — it sends you to the same page. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

Sky Hub

Sky asks about two lights on this older hub: Power and Internet. Watch out — the colours are not the same as on the newer Sky Broadband Hub. Here white is healthy and amber means trouble; there is no green light on this model. The hub also carries a Sky+HD indicator, which Sky mentions only in passing.

Source: Sky — Lights on your Sky hub explained: Sky Hub — checked 2026-08-02.

  • Power light: off

    Needs a look

    No lights at all on the front of the hub. Sky treats this as a power problem before anything else: check the hub is switched on, that the plug socket works and that the power cable is undamaged. If the lights are still off after you have restarted it, Sky needs to run tests on your connection and setup through Service Checker at sky.com/mybroadband.

    What to do

    1. Switch your hub off at the mains. While it is off, check the power cable for any damage and make sure the plug socket itself works by trying another device in it.
    2. Switch your hub back on at the plug socket. Use the socket you have just checked.
    3. Wait a few minutes for the hub to restart and the lights to come back on. Sky says to wait for the light to return to white, which is the healthy colour on this hub. If the lights are still off, Sky needs to run tests on your connection and setup.

  • Power light: solid white

    All good

    The hub has power and is running normally — this is how the power light should look on a Sky Hub. Sky publishes no separate explanation for it: white simply moves you on to the next question, so the internet light is the one to check next.

  • Power light: flashing white

    Normal

    The hub is installing a software update. It usually takes about 15 minutes and the light stops flashing when it is done — do not turn the hub off while it is running. Sky only asks you to step in if it has been flashing for more than 15 minutes, and if the steps below do not help it says to get in touch, as there may be a problem with the hub.

    What to do

    1. Still flashing after 15 minutes? Switch the hub off and on at the mains. Sky says to do this at the mains plug socket.
    2. Wait a few minutes while it starts back up. If you still have the same problem afterwards, Sky asks you to get in touch, as there may be a problem with the hub.

  • Power light: solid amber

    Fault

    On the Sky Hub, amber is the bad power colour: Sky says it points to a fault with the hub itself. It asks you to sign in to Service Checker at sky.com/mybroadband so it can run tests on your connection and setup and show you how to fix anything it finds. Sky offers nothing else to try on this page.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Power light: flashing amber

    Needs a look

    The hub is in recovery mode, which can happen after a software update. Sky asks you to reset the hub if it has been flashing amber for more than 15 minutes. Worth knowing before you do: a reset puts your Wi-Fi name and password back to the defaults printed on the hub, so every device will need reconnecting.

    What to do

    1. Hold the Reset button on the back of the hub for 10 to 30 seconds. Keep holding until the lights on the front blink. Sky warns that this puts your Wi-Fi password back to the default details printed on the back or bottom of the hub, so every device in the house will need reconnecting. You can change the password back afterwards.
    2. Wait a few minutes for the hub lights to return to normal. The lights should go back to their usual colours on their own.
    3. Check your broadband is working. Try a website or an app on a device connected to the hub.

  • Internet light: off

    Fault

    The power light is fine but the internet light is off, so the hub is not connected. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Internet light: solid white

    All good

    Everything is set up. The hub is working and connected to the internet. Sky adds two notes about the Sky+HD light on this hub: if it is white too, your Sky+ box is connected to the internet and Sky TV on demand is ready to use; if it is flashing, your Sky+ box is downloading on demand content.

  • Internet light: solid amber

    Fault

    Sky treats a steady amber internet light exactly the same as an internet light that is off — it sends you to the same page. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

Sky Max Hub

One light on the front of the hub, and white is the healthy colour. Sky labels this model "UK only". When you first switch it on, the light shows amber, flashing amber or flashing green for a few minutes while it starts up, which is normal. Two different flashing-green speeds mean two different things, so check whether yours is flashing quickly or slowly.

Source: Sky — Lights on your Sky hub explained: Sky Max Hub — checked 2026-08-02.

  • Light: off

    Needs a look

    No light at all on the hub. Sky treats this as a power problem before anything else: check the hub is switched on, that the plug socket works and that the power cable is undamaged. If the light is still off after you have restarted it, Sky needs to run tests on your connection and setup through Service Checker at sky.com/mybroadband.

    What to do

    1. Switch your hub off at the mains. While it is off, check the power cable for any damage and make sure the plug socket itself works by trying another device in it.
    2. Switch your hub back on at the plug socket. Use the socket you have just checked.
    3. Wait a few minutes for the hub to restart and the lights to come back on. Sky says to wait for the light to return to white, which is the healthy colour on this hub. If the lights are still off, Sky needs to run tests on your connection and setup.

  • Light: solid white

    All good

    Everything is set up. The hub is working and connected to the internet, so browsing and streaming should be fine.

  • Light: solid red

    Fault

    Sky publishes no explanation specific to a red light on this hub — its guide sends you straight to the general "there might be a problem" page. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Light: flashing green and amber

    Normal

    The hub is installing a software update. This is normal and usually takes about 15 minutes; the light stops flashing and turns white when it is done. Do not turn the hub off while it is doing this.

  • Light: flashing green (quickly)

    Normal

    The hub is resetting. Sky says this happens when the Reset button has been held down for five seconds. Do not disconnect the power while it is doing this. Sky also warns that holding Reset down for more than 12 seconds makes the hub do a full factory reset.

  • Light: flashing green (slowly)

    Normal

    The hub has been recognised by Sky’s network and is about to come online — the light turns white once it is connected, usually within a moment. If it is still flashing slowly after 5 minutes, Sky says there may be an authentication problem: switch the hub off at the plug socket and back on again, and if that does not fix it, sign in to Service Checker at sky.com/mybroadband so Sky can test your broadband connection.

  • Light: flashing blue

    Normal

    WPS pairing mode is on and the hub is waiting for a device to connect. Press the WPS button on the device you are trying to connect; the hub light flashes blue for 2 minutes while it tries, then stops. If it has not connected, hold the WPS button on the hub for 3 seconds and let go to start another go. Important: holding the hub’s WPS button for 30 seconds or more factory-resets it, putting the Wi-Fi password back to the default printed on the bottom and wiping any settings you have changed.

  • Light: solid amber

    Normal

    The hub is powering up. It can take a few minutes to start up, and the light turns white once it is connected. This is normal for a few minutes after you switch it on.

  • Light: flashing amber

    Normal

    The hub is authenticating with Sky’s network. It can take a few minutes to connect to the internet, and the light stops flashing and turns white once it is connected.

Sky Gigafast+ Hub

One light on the front of the hub, and white is the healthy colour. When you first switch it on, the light shows amber, flashing amber or flashing green for a few minutes while it starts up, which is normal. One thing to expect if you follow Sky’s own links: every colour except "no light" hands you to a page written and photographed for the Sky Max Hub, and tagged UK only, even though the Gigafast+ picker covers the UK and Ireland. The wording applies to your hub; the picture will not match it. Sky documents no WPS (flashing blue) state and no slowly-flashing-green state for this model.

Source: Sky — Lights on your Sky hub explained: Sky Gigafast+ Hub — checked 2026-08-02.

  • Light: off

    Needs a look

    No light at all on the hub. Sky treats this as a power problem before anything else: check the hub is switched on, that the plug socket works and that the power cable is undamaged. If the light is still off after you have restarted it, Sky needs to run tests on your connection and setup through Service Checker at sky.com/mybroadband.

    What to do

    1. Switch your hub off at the mains. While it is off, check the power cable for any damage and make sure the plug socket itself works by trying another device in it.
    2. Switch your hub back on at the plug socket. Use the socket you have just checked.
    3. Wait a few minutes for the hub to restart and the lights to come back on. Sky says to wait for the light to return to white, which is the healthy colour on this hub. If the lights are still off, Sky needs to run tests on your connection and setup.

  • Light: solid white

    All good

    Everything is set up. The hub is working and connected to the internet, so browsing and streaming should be fine.

  • Light: solid red

    Fault

    Sky publishes no explanation specific to a red light on this hub — its guide sends you straight to the general "there might be a problem" page. Sky treats this as a possible fault and asks you to sign in to Service Checker at sky.com/mybroadband, where it runs tests on your connection and setup and shows you how to fix anything it finds. If you are not the account holder, Sky points you to its online troubleshooting steps instead.

    Sky treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Light: flashing green and amber

    Normal

    The hub is installing a software update. This is normal and usually takes about 15 minutes; the light stops flashing and turns white when it is done. Do not turn the hub off while it is doing this.

  • Light: flashing green

    Normal

    The hub is resetting. Sky says this happens when the Reset button has been held down for five seconds. Do not disconnect the power while it is doing this. Sky also warns that holding Reset down for more than 12 seconds makes the hub do a full factory reset.

  • Light: solid amber

    Normal

    The hub is powering up. It can take a few minutes to start up, and the light turns white once it is connected. This is normal for a few minutes after you switch it on.

  • Light: flashing amber

    Normal

    The hub is authenticating with Sky’s network. It can take a few minutes to connect to the internet, and the light stops flashing and turns white once it is connected.

Still not fixed? What you’re owed

If the light points at a fault on Sky’s side, report it today. Under Ofcom’s automatic compensation scheme a total loss of service that still isn’t fixed 2 full working days after you report it earns £10.34 for every calendar day it stays broken — and the clock starts when you report it, not when it broke.

Frequently asked questions

What do the lights on a Sky router mean?

This page lists every light state Sky documents for 5 hub models — 44 states in total — with what each one means and the fix Sky gives, where they give one. Identify your model first: colour schemes differ between generations, so the same colour can mean different things on two hubs from the same provider.

How do I know which hub model I have?

It is usually printed on a label on the underside or back of the hub, next to the serial number and Wi-Fi details. If you cannot find it, match the shape and the number of lights against the models below — they are listed with the official page for each, so you can check against Sky's own pictures.

My hub light says there is a fault — what do I do?

Work through the steps for your light state below, then restart the hub once, properly: power it off for a full minute and give it up to ten minutes to resync. If it is still wrong after that, check whether Sky has an outage before reporting a fault, and report it today either way — the compensation clock starts when you report, not when it broke.

Do I get compensation if my router shows a fault?

Not for the light itself, but for the loss of service behind it. Sky (including NOW Broadband) is signed up to Ofcom's automatic compensation scheme, so a total loss of service that still isn't fixed 2 full working days after you report it earns £10.34 for each calendar day it stays broken. Report the fault promptly and keep the reference.

Sources

Other providers’ hub lights