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Plusnet Hub Two lights meaning

Blue is the healthy colour on a Plusnet Hub Two — it means the hub is working. Green means it is still setting up, so leave it five minutes. Orange means you are connected to broadband but your account may not be switched on yet, which is what a brand-new line looks like before it goes live. Flashing orange points at a problem on the broadband line itself, and red points at a possible hardware fault. Pink is the one nobody else explains: the hub has been put into bridge mode, so it is acting as a modem only — a settings change, not a breakage, and it is reversible in a couple of minutes.

Last updated: · Written by The NetSorted team

Plusnet Hub Two

The Hub Two has a single status light — the ring on the front. Plusnet uses colour alone to tell you what is happening, so there is only one light to read. The reset hole is on the back, just above where the power cable goes in.

Source: Plusnet — Help with your broadband connection and understanding the Hub Two lights — checked 2026-08-08.

  • Light: solid blue

    All good

    The hub is working fine. If you still cannot get online, the problem is with the device you are using rather than the hub.

    What to do

    1. Restart the device you are using. Turn the phone or laptop off and back on again, then try connecting once more.

  • Light: solid green

    Normal

    The hub is setting itself up. This is normal after you plug it in, and Plusnet asks you to give it five minutes — it should turn blue on its own.

    What to do

    1. Leave it alone for five minutes. Do not unplug it while it is setting up. It should turn blue by itself.
    2. If it is still green, switch the hub off and on again. Use the power switch on the back, then give it another few minutes.

  • Light: solid orange

    Needs a look

    The hub is connected to your broadband, but your Plusnet account may not be switched on yet. On a brand-new line this is exactly what you should expect to see before it goes live — Plusnet switches lines on overnight, so the light usually changes after midnight on your activation day. On a line that has been working for months, this points at the account rather than the equipment, which is why restarting the hub tends not to help.

    What to do

    1. If your line is new, wait until after midnight on your activation day. Plusnet switches the broadband on overnight. Until then the hub cannot come online however many times you restart it.
    2. If waiting does not clear it, factory reset the hub. Push a paper clip into the small reset hole on the back and give the hub about five minutes to set itself up again.

  • Light: flashing orange

    Needs a look

    There is a problem with your broadband line. Note that this means something different from steady orange on the same hub — steady points at your account, flashing points at the line.

    What to do

    1. Check the broadband cable and the microfilter. Make sure both are plugged in correctly at each end. If you have more than one phone socket, try the hub in the master socket — the one where the line comes into the house.

    This light means the hub can’t reach Plusnet’s network. If those steps don’t fix it, the next thing worth knowing is whether it is them or you.

    Check whether Plusnet has an outage

  • Light: solid red

    Fault

    The hub may have a hardware fault. Red is its general "something is wrong with the hub itself" colour.

    What to do

    1. Turn the hub off and back on. Use the power switch on the back.
    2. Factory reset the hub. If it is still red, push a paper clip into the small reset hole on the back to reset it to its factory settings.
    3. Contact Plusnet. If the light is still red after a factory reset, get in touch with Plusnet.

    Plusnet treats this as a fault, so report it today — not at the weekend. A total loss of service still unfixed two full working days after you report it earns £10.34 for every calendar day it stays broken, and the clock starts when you report.

    What you’re owed if it isn’t fixed

  • Light: solid pink

    Needs a look

    The hub has been put into bridge mode, which makes it work as a modem only. Nothing is broken — but with routing and Wi-Fi handed off, the hub will not hand out a connection the way it normally does. If you did not set this deliberately, it is almost always an accidental settings change, and it is reversible.

    What to do

    1. Turn bridge mode off in the Hub Manager. Go to 192.168.1.254 in a browser, open Advanced settings, then Broadband, and untick the bridge-mode box. This is the option to use if you would rather not lose your other settings.
    2. Or factory reset the hub. Push a paper clip into the small reset hole on the back. This clears bridge mode too, but it resets everything else as well.

  • Light: off

    Needs a look

    No light at all means the hub is not getting power.

    What to do

    1. Check the socket is switched on at the wall. Check the mains socket itself is on.
    2. Check the power switch on the back of the hub. Make sure the power switch on the back is pressed in.
    3. Push every cable firmly home. Check the power cable is pushed all the way in at both ends.

Still not fixed? What you’re owed

If the light points at a fault on Plusnet’s side, report it today. Under Ofcom’s automatic compensation scheme a total loss of service that still isn’t fixed 2 full working days after you report it earns £10.34 for every calendar day it stays broken — and the clock starts when you report it, not when it broke.

Frequently asked questions

What do the lights on a Plusnet router mean?

This page lists every light state Plusnet documents for 1 hub model — 7 states in total — with what each one means and the fix Plusnet gives, where they give one. Identify your model first: colour schemes differ between generations, so the same colour can mean different things on two hubs from the same provider.

How do I know which hub model I have?

It is usually printed on a label on the underside or back of the hub, next to the serial number and Wi-Fi details. If you cannot find it, match the shape and the number of lights against the models below — they are listed with the official page for each, so you can check against Plusnet's own pictures.

My hub light says there is a fault — what do I do?

Work through the steps for your light state below, then restart the hub once, properly: power it off for a full minute and give it up to ten minutes to resync. If it is still wrong after that, check whether Plusnet has an outage before reporting a fault, and report it today either way — the compensation clock starts when you report, not when it broke.

Do I get compensation if my router shows a fault?

Not for the light itself, but for the loss of service behind it. Plusnet is signed up to Ofcom's automatic compensation scheme, so a total loss of service that still isn't fixed 2 full working days after you report it earns £10.34 for each calendar day it stays broken. Report the fault promptly and keep the reference.

Sources

Other providers’ hub lights