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Community Fibre router lights meaning

On a Community Fibre Nokia router, green is the healthy colour on every light that matters, and most of the panel being lit is normal rather than a warning. The three to actually read are Power, Link and Internet: Power green means the router is fine and Power red means it has failed and needs replacing; Link green means the fibre signal is arriving and Link off means the fibre cable is unplugged or damaged; Internet solid green means you are online. Two lights can be ignored outright — Community Fibre says the Auth light may be on or off depending on where you live, and that the USB light is for a feature their routers do not use.

Last updated: · Written by The NetSorted team

Community Fibre Nokia router

Community Fibre supplies Nokia routers — the help page names the G-2426G-A and the G-240W, and says similar variants share this panel. There are eleven lights along the front: Power, Link, Auth, LAN1 to LAN4, TEL1 and TEL2, VOIP, WPS, WLAN 2.4, WLAN 5, USB and Internet. Most of them being green is normal.

Source: Community Fibre — What do the lights on the front of my Nokia router mean? — checked 2026-08-08.

  • Power light: solid green

    All good

    The router is powered and working normally. This is how Power should look.

  • Power light: solid red

    Fault

    The router has failed. Community Fibre’s own guidance for a red power light is that the router has malfunctioned and needs replacing — this is not something a restart or a factory reset will recover, so it is a call to Community Fibre rather than an evening of troubleshooting.

    What to do

    1. Contact Community Fibre for a replacement. A red power light means the hardware itself has failed, so ask Community Fibre to replace the router.

    Community Fibre treats this as a fault, so report it today and keep the reference. Community Fibre is not signed up to Ofcom’s automatic compensation scheme, so nothing lands on your bill by itself — but you can ask for a goodwill credit and escalate if it isn’t resolved.

    How to complain, and escalate

  • Power light: off

    Needs a look

    The router is not getting power at all.

    What to do

    1. Check the power cable and the mains socket. Make sure the power cable is connected at both ends and the socket at the wall is switched on.

  • Internet light: solid green

    All good

    You are online. Solid green on the Internet light is the healthy state.

  • Internet light: flashing

    Normal

    The router is trying to establish an internet connection. Community Fibre documents this state as flashing without naming a colour, so no colour is claimed here. Give it a couple of minutes to settle to solid green.

  • Internet light: off

    Fault

    The router is not online. Check the Link light before you do anything else — if Link is also off, the problem is the fibre cable rather than the connection, and restarting will not help.

    What to do

    1. Restart the router. Switch it off, leave it a moment, and switch it back on.
    2. If that does not work, contact Community Fibre. Community Fibre’s guidance is to get in touch so they can help get you back online.

  • Auth light

    Normal

    You can ignore this one. Community Fibre says the Auth light may be on or off depending on where you live, and that it can usually be ignored — so neither state tells you anything is wrong.

  • USB light

    Normal

    You can ignore this one too. Community Fibre says the USB function is not used on their routers, so whatever this light is doing, it is not telling you about your broadband.

  • LAN1 to LAN4 light: green

    Normal

    One of the four Ethernet ports has a device plugged into it. The light shows green and may flash — flashing here is network traffic, which is the light doing its job rather than a warning.

  • WLAN 2.4 light: green

    Normal

    The 2.4GHz Wi-Fi band is switched on, and the light flashes while it is being used. 2.4GHz is the slower but longer-range band — this light being on is normal and is what you want.

  • WLAN 5 light: green

    Normal

    The 5GHz Wi-Fi band is switched on, and the light flashes while it is being used. 5GHz is the faster, shorter-range band — again, on is normal.

  • VOIP light: solid green

    All good

    Your phone service is working. This light only applies if you take Community Fibre’s Calls service — if you do not, it is expected to be off and that is not a fault.

  • TEL1 and TEL2 light: flashing

    Normal

    The phone line is in use. Like the VOIP light, these only light up if you subscribe to Community Fibre’s Calls service. Community Fibre does not name a colour for this state, so none is claimed here.

  • WPS light: off

    All good

    Off is the normal state for the WPS light. It only does anything while you are pairing a device using the WPS button.

  • WPS light: flashing green

    Normal

    The router is waiting for a device to connect using WPS. Press the WPS button on the device you are pairing while this is flashing.

  • WPS light: solid green

    All good

    A device has just connected using WPS. This shows briefly and then the light goes off again, which is normal.

  • WPS light: red

    Normal

    The WPS pairing did not complete in time. Nothing is broken — start the pairing again and press the button on your device sooner.

Still not fixed? What you’re owed

If the light points at a fault on Community Fibre’s side, report it today — the sooner it’s logged, the stronger your position. Community Fibre is not on Ofcom’s list of providers signed up to the automatic compensation scheme, so payments aren’t automatic and nothing lands on your bill by itself. You can still ask for a goodwill credit for the days you were without service, and escalate to an ombudsman if it isn’t resolved.

Frequently asked questions

What do the lights on a Community Fibre router mean?

This page lists every light state Community Fibre documents for 1 hub model — 19 states in total — with what each one means and the fix Community Fibre gives, where they give one. Identify your model first: colour schemes differ between generations, so the same colour can mean different things on two hubs from the same provider.

How do I know which hub model I have?

It is usually printed on a label on the underside or back of the hub, next to the serial number and Wi-Fi details. If you cannot find it, match the shape and the number of lights against the models below — they are listed with the official page for each, so you can check against Community Fibre's own pictures.

My hub light says there is a fault — what do I do?

Work through the steps for your light state below, then restart the hub once, properly: power it off for a full minute and give it up to ten minutes to resync. If it is still wrong after that, check whether Community Fibre has an outage before reporting a fault, and report it today either way — the compensation clock starts when you report, not when it broke.

Do I get compensation if my router shows a fault?

Not automatically. Community Fibre is not on Ofcom's list of providers signed up to the automatic compensation scheme, so nothing is credited to your bill without you asking. You can still complain, ask for a goodwill credit for the time you were without service, and escalate to an ombudsman if it is not resolved — so report the fault today and keep the reference either way.

Sources

Other providers’ hub lights